Veronica “Taffy” Clark
VP of Qualify Control, Manager of Post-Closing —
We’re thrilled to introduce you to the next of the women leaders at CIMG: Veronica “Taffy” Clark. As VP of Quality Control and Manager of Post Closing, Taffy has been inspiring us throughout all of her 10 years at CIMG. Check out our interview with Taffy below to hear about her 26 year career in the mortgage industry.
What do you do/what role does your position play in the mortgage process?
I’m Vice President of Quality Control as well as manager of the Post Closing Department. I’m responsible for all QC audits from our external auditors, all Investors, and all PMI companies we do business with.
What do you love most about what you do?
As VP of QC, I love making sure our audit reports reflect the quality of work that our company strives for. As Post Closing Manager, I love my team the most. The group runs like a well-oiled machine and each person is cross trained to do different tasks as well as being able to back each other up if someone is out.
Do you have any advice for women who want to succeed in the workplace/mortgage industry?
There are so many levels of employment within the mortgage industry that I would advise anyone interested to just get their foot in the door, don’t be afraid of trying new things, and always look for opportunities to increase your knowledge in the industry.
How do you balance your work with your life?
My balance comes from taking care of myself physically and emotionally, by working out at the gym, running, traveling, and spending quality time with my family.
What challenges have you faced in your career?
I have faced many challenges during my 26 years in the industry, from trying to figure out how to get that work/life balance while having to work long hours, learning how to train people when I had no experience in training, how to manage people when I had never been a manager, how to develop new processes when there was no process to start with.
What do you think is the key for success in a role like yours?
The key for success is to always be willing to take on new challenges; have good organizational skills; and always keep a positive attitude.